:root{--navy:#102a43;--teal:#087f73;--bg:#f3f6f8;--line:#e1e8ed;--muted:#61717e}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--navy);font-family:system-ui,-apple-system,Segoe UI,sans-serif}.wrap{max-width:600px;margin:auto;padding:24px 18px 48px}header{display:flex;justify-content:space-between;align-items:center;margin-bottom:28px}.brand{display:flex;align-items:center;gap:10px;color:inherit;text-decoration:none;font-size:19px;font-weight:800}.brand small{display:block;font-size:11px;font-weight:400;color:var(--muted);margin-top:2px}.logo{background:var(--navy);color:white;width:40px;height:40px;border-radius:12px;display:grid;place-items:center;font-size:26px}.card{background:white;border:1px solid var(--line);border-radius:18px;padding:22px;margin:14px 0;box-shadow:0 3px 12px #102a4305}.eyebrow{font-size:11px;font-weight:800;letter-spacing:1.2px;color:var(--teal)}h1{font-size:29px;line-height:1.2;letter-spacing:-.6px;margin:12px 0}h2{font-size:17px;margin:0 0 8px}.muted,.small{color:var(--muted);line-height:1.5}.small{font-size:12px}.muted{font-size:14px}.small:empty{display:none}label{display:block;font-size:13px;font-weight:650;margin:18px 0 7px}input,textarea{width:100%;border:1px solid #cbd7df;border-radius:10px;padding:13px;font:inherit;font-size:16px;color:var(--navy);background:#fbfcfd}textarea{resize:vertical}.code{letter-spacing:10px;font-size:25px;text-align:center}button{font:inherit;cursor:pointer;border-radius:10px;font-size:14px;font-weight:650}button:disabled{opacity:.55;cursor:wait}.primary,.outline{width:100%;padding:13px;margin-top:12px;border:1px solid var(--teal)}.primary{color:white;background:var(--teal)}.outline{background:white;color:var(--teal)}.text-button{background:none;border:0;color:var(--teal);padding:10px 0;font-size:12px}.small-button{width:auto;margin:0;padding:9px 12px}.section-head,.conversation-head{display:flex;justify-content:space-between;align-items:center;gap:12px}.error{color:#ac3030;font-size:13px;line-height:1.5}.error:empty{display:none}.hint,.notice{background:#e8f5f1;padding:13px;border-radius:10px;font-size:13px;line-height:1.5}.notice{border:1px solid #b0d8cc}.privacy{border-top:1px solid var(--line);padding-top:14px}.case-item{display:block;text-align:left;width:100%;background:white;border:1px solid var(--line);border-radius:15px;padding:18px;margin:12px 0;color:var(--navy)}.case-item h2{margin:9px 0 6px}.case-item .item-top{display:flex;justify-content:space-between;font-size:11px;color:var(--muted)}.badge{display:inline-block;font-size:11px;font-weight:650;padding:6px 9px;border-radius:20px;background:#edf1f5;color:#4d657a}.badge.pending{background:#fff0cf;color:#775014}.badge.done{background:#e3f5eb;color:#246245}.unread{display:inline-block;font-size:11px;color:var(--teal);margin-left:8px}.case-head h1{font-size:24px}.message-text{font-size:14px;line-height:1.6;white-space:pre-wrap;overflow-wrap:anywhere}.bubble{background:white;border:1px solid var(--line);padding:16px;border-radius:14px;margin:12px 28px 12px 0}.bubble.mine{background:#e8f5f1;border-color:#d0e9df;margin:12px 0 12px 28px}.bubble.solution{border-color:#8fcbba}.bubble strong{font-size:12px}.bubble time{display:block;font-size:10px;color:var(--muted);margin-top:8px}.bubble p{margin:8px 0 0}.confirm-card{border-color:#a3d5c5;background:#f5fcf9}.empty{text-align:center;padding:28px 22px}.empty-icon{font-size:35px;color:var(--teal);display:block;margin-bottom:14px}.install-card h2{font-size:15px}.install-card{box-shadow:none;background:#edf4f4}.install-card .small{margin-bottom:0}audio{width:100%;margin-top:10px}summary{cursor:pointer;font-size:13px;font-weight:650}ol{padding-left:20px}li{font-size:12px;line-height:1.6;margin:12px 0}li time{display:block;font-size:10px;color:var(--muted)}[hidden]{display:none!important}:focus-visible{outline:3px solid #78bded;outline-offset:3px}@media(min-width:700px){.wrap{padding-top:40px}.card{padding:26px}}
/* Conversaciones por tienda: la participación guardada y el problema tienen estados distintos. */
body{font-family:Inter,system-ui,-apple-system,Segoe UI,sans-serif;background:#F7F9FB}.wrap{max-width:740px}h1{font-size:26px}button,a.text-button{min-height:44px}.brand .logo{width:32px;height:32px;font-size:22px}.thread-head{border-bottom:1px solid var(--line);padding-bottom:10px}.thread-head h1{font-size:23px;overflow-wrap:anywhere}.thread-head .muted{margin:4px 0}.case-item h2{overflow-wrap:anywhere}.entry-card{border-left:3px solid var(--teal);box-shadow:none}.entry-card .small{margin:8px 0}.entry{margin:24px 0}.entry .card{padding:18px}.call-entry{padding:16px;background:#edf4f4;border:1px solid var(--line);border-radius:14px;font-size:14px}.call-entry p{margin-bottom:0}.visit-rating{font-size:22px;font-weight:700;color:var(--teal)}.chat-photo{display:block;max-width:100%;max-height:340px;border-radius:10px;margin-top:10px}.link-button{display:block;text-align:center;text-decoration:none}select{width:100%;min-height:44px;padding:10px;border-radius:10px;border:1px solid var(--line);font:inherit;background:white;margin-bottom:12px}.photo-picker input{font-size:12px;max-width:100%;margin-top:8px}textarea{min-height:88px}.item-top{gap:8px}.unread{background:var(--teal);color:white;border-radius:20px;padding:5px 9px}.thread-head a{text-decoration:none}#reply-form{position:relative}#reply-form label{margin-top:0}.bubble{overflow-wrap:anywhere}.bubble.mine{background:#eaf7f5}@media(max-width:400px){.wrap{padding:18px 14px 36px}.section-head{align-items:flex-start}.section-head h1{font-size:23px}.small-button{padding:8px}.card{padding:18px}.bubble{margin-right:14px}.bubble.mine{margin-left:14px}}

.thread-head{position:sticky;top:0;background:var(--bg);z-index:2;padding-top:6px}.entry{scroll-margin-top:220px}.thread-head #back{display:block}.entry-card .message-text{margin-bottom:0}
/* D80: bandeja de chats compacta, siguiendo la referencia de David. */
:root{--bg:#F7F9FB;--teal-soft:#E8F6F3;--white:#fff}
body[data-view=home]{background:var(--white)}body[data-view=home] .wrap{padding-top:22px;max-width:760px}body[data-view=home] header{margin-bottom:22px}.brand{font-size:23px}
.chats-title{margin:0 0 15px}.chats-title h1{margin:0;font-size:30px}.chat-search{display:flex;align-items:center;gap:12px;background:var(--bg);border-radius:24px;padding:0 16px;margin:0 0 16px}.chat-search svg{width:21px;height:21px;color:var(--muted);flex:none}.chat-search input{background:transparent;border:0;padding:14px 0;font-size:15px;min-width:0;outline-offset:2px}.chat-filters{display:flex;gap:8px;overflow-x:auto;padding:1px 0 18px}.chat-filters button{white-space:nowrap;border:1px solid var(--line);border-radius:22px;background:var(--white);color:var(--muted);min-height:44px;padding:8px 14px;font-weight:500}.chat-filters button[aria-pressed=true]{background:var(--teal-soft);color:var(--teal);border-color:var(--teal-soft);font-weight:700}.chat-filters span:empty{display:none}
.chat-row.case-item{display:flex;align-items:center;gap:14px;border:0;border-radius:0;margin:0;padding:18px 0;min-height:94px;background:transparent}.chat-row+.chat-row{border-top:1px solid var(--bg)}.chat-row:hover{background:var(--bg)}.store-avatar{display:grid;place-items:center;flex:0 0 53px;width:53px;height:53px;background:var(--teal-soft);border-radius:50%;font-size:18px;color:var(--teal);font-weight:800;letter-spacing:-.7px}.chat-row-content{display:block;flex:1;min-width:0}.chat-row-top,.chat-row-bottom{display:flex;align-items:center;gap:10px;min-width:0}.chat-row-top{margin-bottom:7px}.chat-store{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:15px;font-weight:650;flex:1;min-width:0}.chat-time{font-size:10px;font-weight:400;white-space:nowrap;color:var(--muted)}.has-unread .chat-time{color:var(--teal);font-weight:650}.chat-preview{font-size:14px;font-weight:400;color:var(--muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap;flex:1;min-width:0}.chat-row .unread{margin:0;flex:none;min-width:22px;text-align:center;padding:4px 6px}.attention-dot{font-size:10px;white-space:nowrap;font-weight:500;color:var(--teal)}.install-compact{margin-top:24px;padding-bottom:85px;border-top:1px solid var(--bg)}.new-chat{position:fixed;bottom:26px;right:max(22px,calc((100vw - 720px)/2));width:58px;height:58px;display:grid;place-items:center;border-radius:18px;background:var(--teal);color:var(--white);box-shadow:0 4px 14px #102a4326}.new-chat svg{width:26px;height:26px}
body[data-view=detail] header{display:none}.thread-head{padding-top:12px;background:var(--bg)}.thread-head h1{font-size:18px;margin:8px 0;line-height:1.4}.thread-head .eyebrow{font-size:10px}.thread-head .muted{font-size:11px}.thread-head .section-head{gap:10px}.entry-card{background:var(--teal-soft);margin-left:22px;border:0;border-radius:14px 14px 3px 14px}.entry .card{padding:14px}.entry-card .eyebrow{font-size:10px}.entry-card .small{font-size:10px;margin:5px 0}.entry-card .badge{font-size:10px;padding:4px 7px}.report-summary{margin-top:12px}.report-summary summary{font-size:12px}.bubble{border:0;border-radius:14px 14px 14px 3px;padding:13px}.bubble.mine{border-radius:14px 14px 3px 14px}.entry-ratings{margin-top:10px;max-width:300px}.entry-ratings>div{display:flex;justify-content:space-between;gap:16px;font-size:12px;line-height:1.9}.rating-stars{color:var(--teal);letter-spacing:2px}.entry{scroll-margin-top:205px}
@media(min-width:700px){body[data-view=home] .wrap{margin-top:25px;background:var(--white);border:1px solid var(--line);border-radius:20px;padding:28px}.chat-store{font-size:17px}.chat-time{font-size:12px}.chat-row.case-item{min-height:98px}.new-chat{bottom:34px}}
/* D81: misma conversación por tienda, con cabecera y compositor fuera del área desplazable. */
body[data-view=detail]{overflow:hidden;height:var(--chat-height,100dvh);background:var(--bg)}body[data-view=detail] .wrap{height:var(--chat-height,100dvh);max-width:760px;margin:0 auto;padding:0;display:flex;flex-direction:column}body[data-view=detail] #detail{flex:1;min-height:0;display:flex;flex-direction:column;position:relative;background:var(--bg) url('/caria/cliente/thread-pattern.svg') repeat}body[data-view=detail] #notice:not([hidden]){margin:0;padding:8px;font-size:12px;flex:none}
.thread-head{position:relative;top:auto;flex:none;display:flex;align-items:center;gap:9px;background:var(--navy);color:white;padding:calc(8px + env(safe-area-inset-top,0px)) 10px 8px;border:0;z-index:5}.thread-head #back{display:grid}.thread-head .store-avatar{width:39px;height:39px;flex-basis:39px;font-size:14px;background:#E8F6F3}.thread-heading{flex:1;min-width:0}.thread-heading h1{font-size:15px;line-height:1.3;margin:0 0 3px;white-space:nowrap;text-overflow:ellipsis;overflow:hidden}.thread-heading #thread-brand{font-size:11px;opacity:.8}.chat-icon{display:grid;place-items:center;flex:0 0 44px;width:44px;height:44px;min-height:44px;margin:0;padding:9px;background:transparent;border:0;border-radius:50%;color:inherit;cursor:pointer}.chat-icon svg{width:23px;height:23px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}.chat-icon:focus-visible{outline:3px solid var(--teal);outline-offset:-2px}
#thread-menu{position:absolute;right:10px;top:calc(100% - 4px);background:white;color:var(--navy);border:1px solid var(--line);box-shadow:0 8px 30px #102a4326;min-width:210px;border-radius:12px;padding:6px}#thread-menu button,#thread-menu a{display:block;width:100%;padding:12px;text-align:left;text-decoration:none;font:inherit;font-size:14px;background:white;color:var(--navy);border:0;border-radius:6px}#thread-menu button:hover,#thread-menu a:hover{background:var(--teal-soft)}
#thread-scroll{flex:1;min-height:0;overflow-y:auto;overscroll-behavior:contain;background:transparent;padding:12px 12px 18px;scroll-behavior:auto}#messages{display:flex;flex-direction:column;gap:9px}#messages .entry{margin:0;scroll-margin-top:12px}#messages .entry-card,#messages .bubble{max-width:88%;width:fit-content;margin:0;align-self:flex-start;background:white;border:1px solid var(--line);border-radius:12px 12px 12px 3px;padding:11px 13px;box-shadow:0 1px 1px #102a4308}#messages .entry-card,#messages .bubble.mine{align-self:flex-end;margin-left:auto;background:var(--teal-soft);border-color:transparent;border-radius:12px 12px 3px 12px}#messages .entry-card{min-width:min(240px,88%)}#messages .eyebrow{font-size:11px;letter-spacing:.02em}#messages .message-text{font-size:14px;line-height:1.5;margin:6px 0;white-space:pre-wrap}#messages time{display:block;text-align:right;font-size:10px;color:var(--muted);margin-top:6px}#messages .bubble strong{font-size:11px}#messages .call-entry{max-width:88%;margin:0;background:white;border-color:var(--line);border-radius:12px;padding:12px;font-size:13px}#messages audio{width:260px;max-width:100%;height:40px}#messages .date-divider{align-self:center;font-size:11px;color:var(--muted);background:#fff;border:1px solid var(--line);border-radius:8px;padding:5px 10px;margin:10px 0}.entry-ratings{max-width:260px}.entry-ratings>div{font-size:11px}.confirm-card{max-width:88%;margin:0;padding:14px}.confirm-card h2{font-size:16px}.confirm-card button{font-size:13px;padding:10px}
#reply-form.chat-footer{position:relative;flex:none;padding:6px 8px calc(6px + env(safe-area-inset-bottom,0px));margin:0;border:0;border-radius:0;background:transparent}.chat-compose{display:grid;grid-template-columns:44px 44px minmax(0,1fr) 44px;grid-template-areas:"attach camera text action";align-items:end;gap:2px;color:var(--teal);background:var(--white);border:1px solid var(--line);border-radius:26px;padding:4px;box-shadow:0 2px 8px #102a4310}.chat-compose:focus-within{border-color:var(--teal);box-shadow:0 0 0 2px var(--teal-soft)}.chat-compose label[for=reply-photo]{grid-area:attach}#take-photo{grid-area:camera}#record-audio,#send-message{grid-area:action}.chat-compose.is-writing{grid-template-columns:44px 44px minmax(0,1fr) 44px;grid-template-areas:"text text text text" "attach camera . action";row-gap:0}#reply{grid-area:text;width:100%;min-width:0;min-height:44px;max-height:180px;resize:none;background:transparent;border:0;border-radius:20px;padding:11px 10px;margin:0;font-size:16px;line-height:1.4;overflow-y:auto;overscroll-behavior:contain}#reply:focus-visible{outline:0}.chat-send{background:var(--teal);color:white}#reply-context{display:flex;align-items:center;justify-content:space-between;gap:8px;border-left:3px solid var(--teal);background:var(--bg);border-radius:8px;padding-left:10px;margin-bottom:5px;font-size:12px;color:var(--navy)}#reply-context-label{min-width:0;overflow-wrap:anywhere}#reply-error:empty{display:none}#reply-error,#audio-status{font-size:12px;margin:5px 8px}#attachment-preview{display:flex;align-items:center;gap:8px;padding:6px;max-height:100px;background:var(--white);border:1px solid var(--line);border-radius:14px;margin-bottom:5px}#attachment-preview img{width:60px;height:60px;object-fit:cover;border-radius:8px}#attachment-preview audio{width:230px;max-width:70%;height:40px}#attachment-name{font-size:12px;overflow:hidden;text-overflow:ellipsis}.recording{background:#FDECEC!important;color:#D64545!important}#new-messages{position:absolute;right:20px;bottom:calc(var(--composer-height,70px) + 8px);padding:8px 12px;background:var(--teal);color:white;border:0;border-radius:20px;box-shadow:0 2px 8px #102a4326;z-index:3}
dialog{border:1px solid var(--line);border-radius:16px;width:min(420px,calc(100vw - 28px));max-height:80dvh;color:var(--navy);padding:20px}dialog::backdrop{background:#102a4366}dialog h2{font-size:20px}dialog p{font-size:14px;overflow-wrap:anywhere}dialog .dialog-close{float:right}#reports-list button{display:block;text-align:left;width:100%;margin:8px 0;padding:12px;background:var(--bg);border:1px solid var(--line);border-radius:10px;color:var(--navy)}.coupon{border:1px dashed var(--teal);border-radius:10px;padding:12px;margin:8px 0}.coupon-code{font-family:ui-monospace,monospace;font-size:20px;letter-spacing:1px;overflow-wrap:anywhere}.coupon p{font-size:12px;white-space:pre-wrap}.coupon button{font-size:12px}
@media(min-width:700px){body[data-view=detail] .wrap{border-left:1px solid var(--line);border-right:1px solid var(--line)}#thread-scroll{padding:20px 26px}.thread-heading h1{font-size:17px}}
/* D89: aviso privado de otro chat; no desplaza el compositor ni el encabezado. */
#message-alert{position:fixed;top:76px;left:50%;transform:translateX(-50%);z-index:40;width:min(90vw,500px);min-height:44px;padding:12px 16px;border:1px solid var(--line);border-radius:14px;background:var(--navy);color:white;box-shadow:0 4px 18px #102a4320;text-align:left;font:inherit}
#enable-notifications{min-height:44px}
/* Perfil de cuenta y bandeja con controles fijos; solo la lista se desplaza. */
body[data-view=home],body[data-view=profile]{height:100dvh;overflow:hidden;background:var(--white)}
body[data-view=home] .wrap,body[data-view=profile] .wrap{display:flex;flex-direction:column;height:100dvh;max-width:760px;margin:0 auto;padding:0;border-radius:0;border:0}
body[data-view=home] .wrap>header,body[data-view=profile] .wrap>header{display:none}
#home,#profile{display:flex;flex-direction:column;flex:1;min-height:0;overflow:hidden}
.inbox-header,.profile-head{flex:none;background:var(--white);padding:calc(16px + env(safe-area-inset-top)) 18px 0;border-bottom:1px solid var(--line)}
.chats-title{align-items:center;margin-bottom:16px}.chats-title h1{font-size:28px}.inbox-header .chat-filters{padding-bottom:14px}.inbox-header .chat-search{margin-bottom:12px}
#open-profile{border:1px solid var(--line);border-radius:50%;background:var(--bg);color:var(--navy)}
#inbox-scroll,.profile-scroll{flex:1;min-height:0;overflow-y:auto;overscroll-behavior:contain;padding:0 18px calc(24px + env(safe-area-inset-bottom))}
#inbox-scroll{padding-bottom:90px}.install-compact{padding-bottom:0}.profile-head{display:flex;align-items:center;gap:12px;padding-bottom:12px}.profile-head h1{margin:0;font-size:22px}
.profile-scroll{background:var(--bg)}.profile-intro{display:flex;align-items:center;gap:14px;margin:22px 0}.profile-intro p{font-size:14px;color:var(--muted);line-height:1.5}
#profile-form{margin-top:0}#profile-form label:first-child{margin-top:0}#profile-email{color:var(--muted);background:var(--bg)}#profile-form .small{margin:8px 0 0}#profile-status{color:var(--teal)}#profile-status:empty{display:none}#logout{margin:4px 0 20px;background:var(--white)}
@media(min-width:700px){body[data-view=home] .wrap,body[data-view=profile] .wrap{border-left:1px solid var(--line);border-right:1px solid var(--line)}.inbox-header,.profile-head{padding-left:28px;padding-right:28px}#inbox-scroll,.profile-scroll{padding-left:28px;padding-right:28px}}
/* Piloto de cortesía: tarjeta visual de prueba, sin QR ni posibilidad de canje. */
.courtesy-card{max-width:360px;margin:14px auto 0;border:1px solid var(--line);border-radius:18px;background:var(--white);overflow:hidden;text-align:center;color:var(--navy)}
.courtesy-top{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:14px;background:var(--navy);color:var(--white);font-weight:800;font-size:13px}.courtesy-test{font-size:9px;letter-spacing:.3px}
.courtesy-card svg{display:block;width:100px;height:115px;margin:18px auto 10px;fill:var(--teal-soft);stroke:var(--teal);stroke-width:3;stroke-linecap:round;stroke-linejoin:round}.courtesy-label{font-size:10px;color:var(--teal);font-weight:700;letter-spacing:1px}.courtesy-card h3{font-size:30px;margin:8px 12px;letter-spacing:-1px}.courtesy-card .courtesy-subtitle{font-size:12px;color:var(--muted);margin:0 12px 22px}
.courtesy-bottom{border-top:2px dashed var(--line);padding:16px 10px;background:var(--teal-soft);display:flex;flex-direction:column;gap:8px}.courtesy-bottom span{font-size:11px;color:var(--teal)}.courtesy-bottom strong{font-size:18px!important;letter-spacing:1.4px}.courtesy-bottom p{font-size:10px!important;margin:0!important}.courtesy-card .courtesy-terms{font-size:10px;line-height:1.5;color:var(--muted);padding:12px;margin:0}
/* Regalo interactivo: apertura visual, sin ubicación ni canje. */
.surprise-card{background:var(--white);isolation:isolate}.surprise-card h3{font-size:25px;line-height:1.2;margin:4px 12px 10px}.surprise-card .courtesy-subtitle{margin-bottom:16px}.gift-scene{height:200px;position:relative;display:grid;place-items:center;overflow:hidden;cursor:pointer;background:radial-gradient(ellipse at center,var(--teal-soft),var(--white) 70%)}.gift-halo{position:absolute;width:145px;height:145px;border:1px solid var(--line);border-radius:50%;opacity:.6}.gift-halo:after{content:"";position:absolute;inset:-17px;border:1px solid var(--line);border-radius:50%;opacity:.4}
.surprise-card svg{position:relative;width:180px;height:180px;margin:0;fill:none;stroke:none;z-index:1}.gift-side{fill:var(--teal)}.gift-front{fill:var(--teal-soft);opacity:.35}.gift-ribbon{fill:var(--white);opacity:.9}.gift-fold,.gift-shadow{fill:var(--navy);opacity:.12}.gift-bow{fill:var(--teal-soft);stroke:var(--teal);stroke-width:6;stroke-linejoin:round}.gift-shine{fill:none;stroke:var(--white);stroke-width:3;stroke-linecap:round;opacity:.5}.gift-lid{transform-origin:90px 75px}.gift-open,.gift-copy{min-height:44px;border:0;background:var(--teal);color:var(--white);padding:12px 18px;margin:0 18px 20px;width:calc(100% - 36px);border-radius:24px;font-size:14px}.gift-copy{margin-top:14px;margin-bottom:0;background:var(--teal-soft);color:var(--teal)}.gift-feedback{padding:0 14px;font-size:11px;color:var(--teal);min-height:0}.gift-feedback:empty{display:none}
.cone-wafer{fill:var(--teal-soft);stroke:var(--teal);stroke-width:2}.cone-lines{fill:none;stroke:var(--teal);stroke-width:1.5;opacity:.45}.cone-cream{fill:var(--white);stroke:var(--teal);stroke-width:3}.cone-swirl{fill:none;stroke:var(--teal);stroke-width:3;stroke-linecap:round}.cone-glint{fill:var(--teal);opacity:.65}.gift-confetti{position:absolute;inset:0;pointer-events:none}.gift-confetti i{position:absolute;left:50%;top:50%;width:7px;height:11px;border-radius:2px;background:var(--teal);opacity:0}.gift-confetti i:nth-child(3n){background:var(--navy)}.gift-confetti i:nth-child(3n+1){border-radius:50%;height:7px}
[data-state=sealed] .gift-art{animation:gift-float 2.2s ease-in-out 3}[data-state=opening] .gift-art{animation:gift-jump 1.1s ease-out forwards}[data-state=opening] .gift-lid{animation:gift-unbox 1.1s cubic-bezier(.2,.7,.2,1) forwards}[data-state=opening] .gift-confetti i{animation:gift-burst .85s var(--delay) ease-out both}[data-state=opening] .gift-halo{animation:gift-ring 1s ease-out forwards}[data-state=open] .cone-art{animation:cone-reveal .65s cubic-bezier(.18,.8,.3,1.2) both}[data-state=open] .gift-details{animation:gift-details .35s ease-out both}
@keyframes gift-float{0%,100%{transform:translateY(0) rotate(-2deg)}50%{transform:translateY(-8px) rotate(2deg)}}
@keyframes gift-jump{0%{transform:scale(1)}18%{transform:scale(.92) translateY(5px)}40%{transform:scale(1.07) translateY(-5px);opacity:1}80%{opacity:1}100%{transform:scale(.8) translateY(15px);opacity:0}}
@keyframes gift-unbox{0%,18%{transform:translateY(0) rotate(0)}55%{transform:translate(-8px,-48px) rotate(-18deg)}100%{transform:translate(16px,-94px) rotate(25deg);opacity:0}}
@keyframes gift-burst{0%{transform:translate(0,0) scale(.2);opacity:0}20%{opacity:1}100%{transform:translate(var(--x),var(--y)) rotate(var(--r)) scale(.5);opacity:0}}
@keyframes gift-ring{0%{transform:scale(.85);opacity:.6}100%{transform:scale(1.6);opacity:0}}
@keyframes cone-reveal{0%{transform:translateY(20px) scale(.6);opacity:0}70%{transform:translateY(-5px) scale(1.06);opacity:1}100%{transform:translateY(0) scale(1);opacity:1}}
@keyframes gift-details{from{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}
@media(prefers-reduced-motion:reduce){.surprise-card *{animation:none!important;transition:none!important}}
.coupon-artwork{height:300px;overflow:auto;background:var(--white)}.coupon-artwork img{display:block;width:100%;height:280px;object-fit:contain}.coupon-artwork p:empty{display:none}.coupon-artwork .gift-copy{margin:12px 18px}.surprise-card [hidden]{display:none!important}

.surprise-card{position:relative}.gift-celebration{inset:70px 0 auto;height:360px;overflow:hidden;z-index:2}.gift-celebration i{top:35%}[data-state=open].celebrating .gift-celebration i{animation:gift-celebrate 1.3s var(--delay) ease-out both}
@keyframes gift-celebrate{0%{transform:translate(0,0) scale(.4);opacity:0}15%{opacity:1}65%{opacity:1}100%{transform:translate(var(--x),calc(var(--y) + 125px)) rotate(var(--r)) scale(.8);opacity:0}}
.agent-typing{width:fit-content;margin:10px 0 0;padding:14px 17px;background:var(--white);border:1px solid var(--line);border-radius:12px 12px 12px 3px;min-height:44px;box-sizing:border-box}.agent-typing[hidden]{display:none}.typing-dots{display:flex;gap:5px;align-items:center;height:14px}.typing-dots i{width:6px;height:6px;border-radius:50%;background:var(--muted);animation:typing-pulse 1.2s ease-in-out infinite}.typing-dots i:nth-child(2){animation-delay:.15s}.typing-dots i:nth-child(3){animation-delay:.3s}.typing-label{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}@keyframes typing-pulse{0%,60%,100%{transform:translateY(0);opacity:.5}30%{transform:translateY(-4px);opacity:1}}@media(prefers-reduced-motion:reduce){.typing-dots i{animation:none;opacity:1}}

/* D93: identidad opcional de la sucursal; conserva cabecera fija y tapiz. */
.store-avatar{position:relative;overflow:hidden}.store-avatar img{position:absolute;inset:0;width:100%;height:100%;object-fit:cover;border-radius:inherit}#open-store-profile{display:flex;align-items:center;gap:9px;flex:1;min-width:0;min-height:44px;background:transparent;color:inherit;border:0;padding:0;margin:0;text-align:left;font:inherit;border-radius:8px}#open-store-profile:focus-visible{outline:2px solid var(--teal)}#thread-store{display:block;font-size:15px;font-weight:700;line-height:1.3;margin-bottom:3px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}#thread-brand{display:block}.store-cover{display:block;width:100%;aspect-ratio:16/7;object-fit:cover;border-radius:12px}.store-profile-identity{position:relative;padding-top:16px}.store-profile-identity .store-avatar{width:76px;height:76px;margin-bottom:12px;border:4px solid var(--white)}.store-cover+.store-profile-identity{padding-top:0;margin-top:-28px}.store-profile-identity strong{display:block;font-size:19px;line-height:1.3;overflow-wrap:anywhere}.store-profile-identity p{margin:5px 0 16px;color:var(--muted)}@media(min-width:700px){#thread-store{font-size:17px}}

.chat-actions{display:flex;flex-wrap:wrap;gap:8px;margin:10px 0 4px}.chat-action{display:flex;align-items:center;gap:7px;min-height:44px;padding:8px 11px;border:1px solid var(--line);background:var(--white);color:var(--teal);border-radius:18px;font-size:12px}.chat-action svg,.message-options svg{width:19px;height:19px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}.message-options{display:flex;align-items:center;justify-content:center;min-width:44px;min-height:44px;border:0;background:transparent;color:var(--muted);padding:8px;margin-left:auto}.message-removed .message-text{font-style:italic;color:var(--muted)}

/* Selección explícita: un toque abre las opciones de tu mensaje. */
.bubble[data-select-message]{cursor:pointer}.bubble.message-selected{outline:2px solid var(--teal);outline-offset:2px}.message-options{border-radius:12px;background:var(--white);color:var(--teal);margin-top:8px}.message-options:hover{background:var(--teal-soft)}
.chat-row.case-item:hover,.chat-row.case-item:active,.chat-row.case-item.is-selected{background:var(--teal-soft);box-shadow:inset 4px 0 var(--teal)}.chat-row.case-item:focus-visible{outline:2px solid var(--teal);outline-offset:-2px}.chat-row.case-item{padding-left:10px;padding-right:10px;border-radius:10px}.chat-row[aria-busy=true]{opacity:.75}
.profile-photo-picker{position:relative;flex:none;border:0;background:transparent;padding:0;border-radius:50%;cursor:pointer}.profile-photo-picker .store-avatar{width:84px;height:84px;font-size:30px}.photo-edit-icon{position:absolute;right:-2px;bottom:0;display:grid;place-items:center;width:30px;height:30px;border-radius:50%;border:2px solid var(--white);background:var(--teal);color:var(--white)}.photo-edit-icon svg{width:17px;height:17px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linejoin:round}.profile-intro p{margin:5px 0}.profile-intro strong{font-size:16px;color:var(--navy)}#remove-profile-photo{padding:4px 0}#open-profile{position:relative;overflow:hidden}#open-profile img{position:absolute;inset:0;width:100%;height:100%;object-fit:cover;border-radius:50%}
#profile-form .profile-field{padding:12px 14px;border:1px solid var(--line);border-radius:12px;margin-bottom:14px;background:var(--white)}#profile-form .profile-field:focus-within{border-color:var(--teal);box-shadow:0 0 0 2px var(--teal-soft)}#profile-form .profile-field label{display:block;margin:0;color:var(--muted);font-size:12px;font-weight:600}#profile-form .profile-field input{border:0;box-shadow:none;margin:3px 0 0;padding:6px 0;border-radius:0;background:transparent;min-height:40px;color:var(--navy)}#profile-form .profile-field input:focus-visible{outline:0}#profile-form .profile-field .small{margin:3px 0 0;font-size:11px}#profile-photo-status{color:var(--teal)}#profile-photo-status:empty,#profile-photo-error:empty{display:none}

.cx-logo{object-fit:contain;background:white}.cx-install{display:flex;align-items:center;gap:12px;flex-wrap:wrap;padding:14px 0}.cx-install img{border-radius:11px;flex:none}.cx-install strong{display:block;font-size:13px}.cx-install button{min-height:44px;padding:8px 0}.cx-install p{flex-basis:100%;margin:0}.cx-install[hidden]{display:none}

#notification-invite{max-width:360px;text-align:center}#notification-invite .notification-bell{width:44px;height:44px;margin:0 auto 16px;color:var(--teal)}#notification-invite h2{font-size:21px}#notification-later{display:block;min-height:44px;width:100%;margin-top:8px}